:root {
  --lr-ink: #1c2430;
  --lr-muted: #5b6675;
  --lr-line: #d9e0ea;
  --lr-bg: #f3f6fa;
  --lr-card: #ffffff;
  --lr-accent: #0b5fff;
  --lr-ok: #0f7b4a;
  --lr-err: #b42318;
}

.lr-body { margin: 0; background: linear-gradient(180deg, #e8eef8 0%, var(--lr-bg) 40%, #eef2f7 100%); color: var(--lr-ink); font-family: "Segoe UI", "Helvetica Neue", Arial, sans-serif; }
.lr-wrap { width: min(920px, calc(100% - 2rem)); margin: 2rem auto 3rem; }
.lr-hero, .lr-card { background: var(--lr-card); border: 1px solid var(--lr-line); border-radius: 16px; padding: 1.5rem; box-shadow: 0 10px 30px rgba(20, 40, 80, .06); }
.lr-hero { margin-bottom: 1rem; }
.lr-kicker { text-transform: uppercase; letter-spacing: .08em; font-size: .75rem; color: var(--lr-accent); margin: 0 0 .5rem; font-weight: 700; }
.lr-hero h1, .lr-card h1, .lr-card h2 { margin: 0 0 .75rem; line-height: 1.2; }
.lr-sub, .lr-intro, .lr-note { color: var(--lr-muted); }
.lr-form { display: grid; gap: 1rem; }
.lr-card + .lr-card, .lr-form .lr-card { margin-top: 0; }
.lr-grid { display: grid; gap: 1rem; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); }
.lr-form label { display: grid; gap: .4rem; font-size: .92rem; font-weight: 600; }
.lr-form input, .lr-form select, .lr-form textarea { width: 100%; border: 1px solid var(--lr-line); border-radius: 10px; padding: .7rem .8rem; font: inherit; background: #fff; }
.lr-check { display: flex !important; align-items: flex-start; gap: .6rem; font-weight: 500 !important; }
.lr-check input { width: auto; margin-top: .2rem; }
.lr-btn { display: inline-flex; align-items: center; justify-content: center; gap: .4rem; border: 0; border-radius: 999px; background: var(--lr-accent); color: #fff; padding: .75rem 1.25rem; font-weight: 700; text-decoration: none; cursor: pointer; }
.lr-btn-ghost { background: transparent; color: var(--lr-accent); border: 1px solid var(--lr-accent); }
.lr-actions { display: flex; flex-wrap: wrap; gap: .6rem; margin-top: 1rem; }
.lr-dl { display: grid; gap: .75rem; margin: 1rem 0; }
.lr-dl > div { display: grid; gap: .15rem; padding-bottom: .75rem; border-bottom: 1px solid var(--lr-line); }
.lr-dl dt { font-size: .8rem; text-transform: uppercase; letter-spacing: .04em; color: var(--lr-muted); }
.lr-dl dd { margin: 0; }
.lr-alert { padding: .9rem 1rem; border-radius: 12px; margin-bottom: 1rem; background: #eef3ff; }
.lr-alert-error { background: #fdeceb; color: var(--lr-err); }
.lr-alert-ok { background: #e8f7ef; color: var(--lr-ok); }
.lr-shortcode .lr-card { margin: 1rem 0; }
@media print {
  .lr-actions, .lr-btn { display: none !important; }
  .lr-body { background: #fff; }
  .lr-card { box-shadow: none; border: 0; }
}

/* ---------- Estado del caso (seguimiento) ---------- */
.lr-track { display: grid; gap: 1.25rem; --lr-warn: #b54708; }
.lr-track .lr-card { box-shadow: 0 1px 2px rgba(16, 24, 40, .04), 0 12px 32px -8px rgba(16, 24, 40, .12); border-color: #e4e9f1; transition: box-shadow .2s ease; }
.lr-track .lr-card:hover { box-shadow: 0 1px 2px rgba(16, 24, 40, .05), 0 18px 40px -10px rgba(16, 24, 40, .18); }
.lr-h2 { font-size: 1.05rem !important; font-weight: 700; margin: 0 0 1.1rem !important; }
.lr-center { text-align: center; }

.lr-track-head { display: flex; flex-wrap: wrap; align-items: center; justify-content: space-between; gap: 1rem; position: relative; overflow: hidden; }
.lr-track-head::before { content: ""; position: absolute; inset: 0 0 auto 0; height: 4px; background: linear-gradient(90deg, var(--lr-accent), #7a5af8); }
.lr-track-id { display: flex; align-items: center; gap: 1rem; }
.lr-track-id h1 { font-size: clamp(1.6rem, 4vw, 2.2rem); margin: 0 0 .25rem !important; letter-spacing: -.01em; }
.lr-track-id .lr-sub { margin: 0; font-size: .9rem; }
.lr-icon { flex: none; width: 56px; height: 56px; border-radius: 16px; display: grid; place-items: center; }
.lr-icon svg { width: 28px; height: 28px; }
.lr-icon-info { background: #eaf1ff; color: var(--lr-accent); }
.lr-icon-ok { background: #e7f6ee; color: var(--lr-ok); }
.lr-icon-warn { background: #fff4e5; color: var(--lr-warn); }
.lr-icon-err { background: #fdeceb; color: var(--lr-err); }

.lr-pills { display: flex; flex-wrap: wrap; gap: .5rem; }
.lr-pill { display: inline-flex; align-items: center; gap: .4rem; padding: .4rem .85rem; border-radius: 999px; font-size: .82rem; font-weight: 700; }
.lr-pill::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.lr-pill-info { background: #eaf1ff; color: var(--lr-accent); }
.lr-pill-ok { background: #e7f6ee; color: var(--lr-ok); }
.lr-pill-warn { background: #fff4e5; color: var(--lr-warn); }
.lr-pill-err { background: #fdeceb; color: var(--lr-err); }
.lr-pill-muted { background: #f0f2f5; color: var(--lr-muted); }

/* Pasos del trámite */
.lr-steps { list-style: none; margin: 0; padding: 0; display: grid; grid-template-columns: repeat(4, 1fr); }
.lr-step { position: relative; text-align: center; padding: 0 .5rem; display: grid; justify-items: center; align-content: start; gap: .35rem; }
.lr-step::before { content: ""; position: absolute; top: 20px; left: calc(-50% + 26px); right: calc(50% + 26px); height: 3px; border-radius: 3px; background: var(--lr-line); }
.lr-step:first-child::before { display: none; }
.lr-step.is-done::before, .lr-step.is-current::before { background: linear-gradient(90deg, var(--lr-ok), var(--lr-accent)); }
.lr-step-dot { width: 42px; height: 42px; border-radius: 50%; display: grid; place-items: center; font-weight: 700; background: #fff; color: var(--lr-muted); border: 2px solid var(--lr-line); position: relative; z-index: 1; }
.lr-step-dot svg { width: 20px; height: 20px; }
.lr-step.is-done .lr-step-dot { background: var(--lr-ok); border-color: var(--lr-ok); color: #fff; }
.lr-step.is-current .lr-step-dot { background: var(--lr-accent); border-color: var(--lr-accent); color: #fff; box-shadow: 0 0 0 6px rgba(11, 95, 255, .15); }
.lr-step strong { font-size: .92rem; }
.lr-step small { color: var(--lr-muted); font-size: .78rem; line-height: 1.3; }
.lr-step:not(.is-done):not(.is-current) strong { color: var(--lr-muted); }

.lr-track-grid { display: grid; gap: 1.25rem; grid-template-columns: minmax(240px, 1fr) 2fr; }

/* Anillo del plazo */
.lr-ring { position: relative; width: 168px; height: 168px; margin: .25rem auto 1rem; }
.lr-ring svg { width: 100%; height: 100%; transform: rotate(-90deg); }
.lr-ring circle { fill: none; stroke-width: 10; }
.lr-ring-track { stroke: #edf1f6; }
.lr-ring-bar { stroke-linecap: round; transition: stroke-dashoffset .8s ease; }
.lr-ring-info .lr-ring-bar { stroke: var(--lr-accent); }
.lr-ring-ok .lr-ring-bar { stroke: var(--lr-ok); }
.lr-ring-warn .lr-ring-bar { stroke: #f79009; }
.lr-ring-err .lr-ring-bar { stroke: var(--lr-err); }
.lr-ring-text { position: absolute; inset: 0; display: grid; place-content: center; text-align: center; }
.lr-ring-text strong { font-size: 2.4rem; line-height: 1; }
.lr-ring-text span { font-size: .78rem; color: var(--lr-muted); margin-top: .25rem; }
.lr-deadline .lr-note { margin: 0; font-size: .88rem; }

/* Datos del caso */
.lr-facts { display: grid; gap: .75rem; grid-template-columns: repeat(auto-fit, minmax(170px, 1fr)); }
.lr-fact { background: #f7f9fc; border: 1px solid #edf1f6; border-radius: 12px; padding: .75rem .9rem; display: grid; gap: .2rem; }
.lr-fact span { font-size: .74rem; text-transform: uppercase; letter-spacing: .05em; color: var(--lr-muted); font-weight: 600; }
.lr-fact strong { font-size: .98rem; word-break: break-word; }
.lr-result { margin: 1rem 0 0; padding: .8rem 1rem; border-radius: 12px; font-size: .92rem; border-left: 4px solid currentColor; }
.lr-result-ok { background: #e7f6ee; color: var(--lr-ok); }
.lr-result-info { background: #eaf1ff; color: var(--lr-accent); }
.lr-result-warn { background: #fff4e5; color: var(--lr-warn); }
.lr-result-err { background: #fdeceb; color: var(--lr-err); }
.lr-result-muted { background: #f0f2f5; color: var(--lr-muted); }

/* Conversación */
.lr-thread { display: grid; gap: 1rem; }
.lr-msg { max-width: 85%; padding: 1rem 1.15rem; border-radius: 16px; box-shadow: 0 4px 14px -6px rgba(16, 24, 40, .15); }
.lr-msg header { display: flex; justify-content: space-between; gap: 1rem; margin-bottom: .45rem; font-size: .85rem; }
.lr-msg time { color: var(--lr-muted); white-space: nowrap; }
.lr-msg p { margin: 0; line-height: 1.55; }
.lr-msg p + p { margin-top: .5rem; }
.lr-msg-consumer { background: #f3f5f9; border-top-left-radius: 4px; }
.lr-msg-ask { font-size: .92rem; color: var(--lr-muted); }
.lr-msg-company { margin-left: auto; background: linear-gradient(135deg, #0b5fff, #3d7bff); color: #fff; border-top-right-radius: 4px; }
.lr-msg-company time { color: rgba(255, 255, 255, .8); }
.lr-msg-company p, .lr-msg-company strong { color: #fff !important; }
.lr-empty { display: flex; align-items: center; gap: .9rem; padding: 1rem 1.15rem; border: 1px dashed var(--lr-line); border-radius: 14px; color: var(--lr-muted); }
.lr-empty svg { width: 28px; height: 28px; flex: none; color: var(--lr-accent); }
.lr-empty p { margin: 0; }

/* Historial */
.lr-timeline { list-style: none; margin: 0; padding: 0 0 0 1.25rem; border-left: 2px solid var(--lr-line); display: grid; gap: 1rem; }
.lr-timeline li { position: relative; display: grid; gap: .1rem; }
.lr-timeline li::before { content: ""; position: absolute; left: calc(-1.25rem - 7px); top: .3rem; width: 12px; height: 12px; border-radius: 50%; background: #fff; border: 3px solid var(--lr-accent); }
.lr-timeline li:first-child::before { background: var(--lr-accent); }
.lr-timeline time { font-size: .78rem; color: var(--lr-muted); }
.lr-timeline small { color: var(--lr-muted); }

.lr-track-foot .lr-note { margin: 0; font-size: .9rem; }

@media (max-width: 767px) {
  .lr-track-grid { grid-template-columns: 1fr; }
  .lr-steps { grid-template-columns: 1fr; gap: 1.1rem; }
  .lr-step { grid-template-columns: 42px 1fr; text-align: left; justify-items: start; column-gap: .9rem; row-gap: 0; padding: 0; }
  .lr-step-dot { grid-row: span 2; }
  .lr-step::before { top: -1.1rem; left: 20px; right: auto; width: 3px; height: 1.1rem; }
  .lr-msg { max-width: 100%; }
}
@media print {
  .lr-track .lr-card { box-shadow: none; border: 1px solid #ddd; }
  .lr-msg-company { background: #f3f6fb; color: inherit; }
}

/* Respuestas con formato (editor) */
.lr-msg-body { line-height: 1.55; overflow-wrap: anywhere; }
.lr-msg-body p { margin: 0 0 .5rem; }
.lr-msg-body p:last-child { margin-bottom: 0; }
.lr-msg-body ul, .lr-msg-body ol { margin: 0 0 .5rem; padding-left: 1.2rem; }
.lr-msg-body img { max-width: 100%; height: auto; border-radius: 8px; }
.lr-msg-company .lr-msg-body, .lr-msg-company .lr-msg-body * { color: #fff !important; }